FAQ

Direct
answers.

Common questions about timelines, pricing, what we deliver, and how we work. If your question is not here, email ciao@seotwins.com — we answer every enquiry within one business day.

Timelines & results
Paid search (Mirror Ads): measurable outcomes within 2–4 weeks of launch. Local SEO (Local Pulse): first map pack movement in 4–8 weeks. Organic SEO: first ranking movement 60–90 days, meaningful traffic lift 4–6 months. These are honest ranges — exact timing depends on competition in your specific market.
Yes. We work with businesses across Italy and with international businesses targeting the Italian market. The team is bilingual. Our depth in the Puglian and southern Italian market is specific, but we run campaigns nationally and internationally.
Working with us
Monthly services (retainers) have a 3-month minimum. After the minimum, 30 days written notice to cancel. One-time services have no commitment beyond that engagement.
Yes. The four-person team in Surbo handles every service in-house. No outsourcing, no white-labelling, no offshore subcontracting. When you email, a specialist answers.
Yes, and we recommend it. The services are designed to work together — Dual Search and Signal Content compound each other, Mirror Ads and Data Bridge are nearly inseparable, and Linked Pairs amplifies everything. The custom package builder lets you assemble exactly what you need.
Minimum: Google Search Console read access and GA4 read access. For paid campaigns: read access to your Google Ads account. We never ask for login credentials — only the Google-native access sharing system.
Billing & legal
Invoices are issued as fattura elettronica for Italian P.IVA holders. Contact us before purchasing to arrange the correct IVA documentation. International clients receive a standard VAT invoice.
We set written targets in the strategy document before execution begins. If agreed deliverables are not met on our side, we apply a credit to the following period. See the Refund Policy for the complete conditions.
Monthly retainers have a three-month minimum commitment, after which you can cancel with 30 days written notice. One-time services have no ongoing commitment. We have never kept a client who wanted to leave past their notice period.
It means the four people in Surbo handle every piece of every service. No offshore link building. No outsourced writers for Signal Content articles. No resold white-label audits. When you send an email, a specialist in the relevant discipline answers it.
Still a question?

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Email us at ciao@seotwins.com. We read every message and reply within one business day.

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